Frequently Asked Questions
Immediately call Emergency Gas Services freephone 0800 111 999 if you smell gas and think you have a gas leak.
- If you are able to access your gas meter, there is an emergency control valve (EVC), turn the lever to off.
- Do not operate any gas appliances or electrical switches in your home.
- Open all windows and doors.
- Try to vacate the property until the emergency gas team arrive.
Our Engineers and team wear overshoes to protect the floor coverings in your home.
We provide a range of flexible finance options to suit everyone, including interest free payment options.
We offer a range of boiler care service plans to our customers ranging from £8 to £16 depending on your chosen plan, to find out more visit our Boiler Care Cover page
Yes, we have a team of professionals who we can call upon, ensuring you are in trusted hands, whatever your home project or needs.
Sometimes the pressure dips on your boiler and this can cause it switch off or sometimes your central heating will make a banging noise. Check the pressure guage on your boiler control, if the pressure is less than 1 bar, fixing this can be relatively simple
- Your boiler will normally have a filling loop underneath, carefully use the valve to increase the pressure to between 1 to 1.5 bar.
- Once topped up, you might have to reset your boiler, check your manufacturer’s guide on how to do this.
- If the pressure keeps dropping on your boiler this might be an indication of a fault on the boiler or leak on the system, a Gas Safe Registered Engineer can check this out for you.
An Accredited Installer is a fully trained independent installer who specialise in Worcester Bosch installations and are recognised for exceeding the standards of sustained quality on installation, service and customer care. Accredited Installers are able to offer exclusive benefits to homeowners too, including up to 12 year guarantees and flexible finance payment options.
Our experienced Engineers possess robust technical knowledge and expertise across the whole range of gas boilers, repairing and servicing all makes and models of gas boilers.
We guarantee all of our work for a year. Our boiler guarantees span 10 or 12 years, on all parts and labour, depending on your chosen product.
Our top priority is to keep you and our team safe at all times.
We will ask if anyone in your home has Covid symptoms, self-isolating, shielding or vulnerable.
Our team will always follow the latest guidance and will:
- Sanitise or wash their hands before, during and after our visit.
- Wear face masks and disposable gloves.
- Keep at least 2m distance from you at all times.
- If your project requires more than one Engineer, they will only come together for the specific tasks that require two people eg two-man lift.
In the event of an emergency, if someone in the property has Covid-19 symptoms or test positive for Covid-19, our Engineer will also wear a cover-all suit.
Where possible, we would suggest opening doors and windows to ensure good ventilation. We encourage everyone in your home to stay in another room, where possible, when our Engineer is working.
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Safe in Your Home
The safety and well-being of our customers and team is always our number one priority. We are committed to following strict safety measures when working in your home during the coronavirus pandemic. To find out more about our Safe in Your Home Pledge please speak to one of our team.
Accreditations
